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Wow! Doing what it takes

You may have some idea how much I hate missing a deadline.  Well, I just missed mine; I didn’t send out the Wow! this weekend. The good news is that it is not because there are no Wows! to give; there...

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Wow! Trust as a retention strategy, protects your bottom-line

Timing matters. Trust matters. If you are not sure you have all the information, take time to dig deeper before you make a critical decision about people. Here’s our “wow” for this week: This Wow! goes...

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